Office Star Work Smart™ Executive Cocoa / Leather Chair [ECH89181]

Return Policy

We have one of the best return policies among our competitors!

If you wish to return an item and it is a returnable item (products noted as Special Order/Custom Order cannot be returned), contact us for an RMA within 30 days (14 days for the ERA brand).

In the event your item is defective or damaged in shipping, we will promptly ship replacement parts. If you prefer a return, our standard return policy applies.

We reserve the right to bill you for shipping charges on refused shipments that are not damaged, or shipments returned due to incorrect addresses.

Shipping Policy

Our free shipping is available to your door or dock on all items shipped by UPS or FedEx within the 48 contiguous states. Address corrections or changes after shipment may incur charges. Items arrive unassembled or partially assembled unless noted otherwise.

Heavy Freight Deliveries

Quantity orders (typically 6+ items) and all large/heavy items require a freight carrier and may take longer to arrive.

Standard freight delivery is dock-to-dock (“tailgate”). You must be available to unload your items from the truck’s tailgate. Missed deliveries requiring rescheduling or redelivery may incur charges.

Additional Delivery Fees