An additional service to have your order lowered to the ground and brought inside the first floor. Without this service, you are responsible to remove your order from the tailgate of the truck and carry the item/items inside yourself. Please note that the inside delivery is for delivery inside the first floor only, and just through the threshold.
Drivers are not allowed to break apart the pallet to fit it inside. If it is a residence, the driver will use a pallet jack to wheel the pallet inside your garage. If it is a business, the driver must be able to wheel the pallet through one of your doors (most pallets are typically 40" wide).
Please note: carriers cannot perform an inside delivery if there is an incline or slope to the delivery point, either up or down. Also, no stairs, elevators, or delivery to offices are involved with an inside delivery, nor unwrapping of cartons. This charge covers the entire order, regardless of quantity.
Return Policy
We have one of the best return policies among our competitors!
If you wish to return an item and it is a returnable item (products noted as Special Order/Custom Order cannot be returned), contact us for an RMA within 30 days (14 days for the ERA brand).
Ship it back for a full refund. We will not deduct any original shipping charges or restocking fees from your refund. You simply pay the return shipping. Items must be returned within 30 days, in the same condition and cartons they were sent in, so save the boxes!
In the event your item is defective or damaged in shipping, we will promptly ship replacement parts. If you prefer a return, our standard return policy applies.
We reserve the right to bill you for shipping charges on refused shipments that are not damaged, or shipments returned due to incorrect addresses.
Shipping Policy
Our free shipping is available to your door or dock on all items shipped by UPS or FedEx within the 48 contiguous states. Address corrections or changes after shipment may incur charges. Items arrive unassembled or partially assembled unless noted otherwise.
Heavy Freight Deliveries
Quantity orders (typically 6+ items) and all large/heavy items require a freight carrier and may take longer to arrive.
Standard freight delivery is dock-to-dock (“tailgate”). You must be available to unload your items from the truck’s tailgate. Missed deliveries requiring rescheduling or redelivery may incur charges.
Additional Delivery Fees
Inside Delivery: $185
Includes lift gate service when requested at ordering.
Requests at delivery may cost more.
Liftgate Service: $130
Price applies when requested at ordering; requests at
delivery may cost more. Free freight covers dock-to-dock
delivery only.
Redelivery or Pickup Rescheduling: $60–$120
Per failed attempt.
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